Terms of Service

By accessing or using Envoa (the “Service”), whether through our website (envoa.app), web application (app.envoa.app), mobile applications, APIs, or automated email and scheduling interactions, you agree to be bound by these Terms of Service (“Terms”).

These Terms constitute a legally binding agreement between you and Carneiro Ventures UG (“we”, “our”, or “us”), headquartered in Berlin, Germany. If you do not agree to these Terms, please do not access or use Envoa.

Envoa is an autonomous executive assistant platform designed to schedule meetings, coordinate availability, and manage calendar agendas through intelligent reasoning and direct interaction.

Key capabilities of the Service include:

• Calendar Synchronization: Reading availability and creating calendar events across connected services (such as Google Calendar and Microsoft 365).
• Autonomous Email & Message Coordination: Corresponding with meeting participants and negotiating suitable time slots on your behalf.
• Voice & Multi-Modal Instruction: Receiving natural language prompts, voice notes, and agenda preferences to coordinate calendar events.

To access Envoa, you must register for an account using email credentials or a supported OAuth identity provider (such as Google Sign-In).

You are responsible for:

• Maintaining the confidentiality of your account credentials and any authentication tokens.
• Authorizing integrations (such as Google Calendar, Microsoft 365, or Google Health) only with accounts that you own or have explicit authority to connect.
• All activities, correspondence, and calendar changes initiated through your account.

You agree to notify us immediately at hello@envoa.app if you discover any unauthorized use of your account or security breach.

You agree to use Envoa only for lawful, legitimate scheduling and communication purposes. You expressly agree not to:

• Use the assistant to generate spam, unsolicited commercial bulk email, phishing, or abusive communications.
• Impersonate any person or entity without explicit authorization.
• Upload, transmit, or process content that is unlawful, defamatory, harassing, fraudulent, or infringes on any third party’s intellectual property rights.
• Attempt to reverse-engineer, decompile, disable, probe, or circumvent any security controls, rate limits, or authentication mechanisms of Envoa.
• Interfere with or disrupt the integrity, performance, or availability of our infrastructure and services.

Envoa provides both free and paid subscription tiers (such as Envoa Pro):

• Free Tier: Basic scheduling, calendar synchronization, and standard Envoa signature attribution are available at no charge.
• Pro & Premium Tiers: Paid features (e.g., custom branding, watermark removal, priority model reasoning) are billed on a recurring subscription basis (monthly or annually) as clearly displayed at checkout.
• Billing & Cancellations: Subscriptions renew automatically unless canceled before the end of the current billing cycle. You may cancel your subscription at any time via your account settings.
• Refunds: Payments are non-refundable except where required by applicable statutory consumer protection laws (including EU statutory withdrawal rights).

Envoa uses artificial intelligence and automated reasoning models to parse instructions, compose communications, and suggest or schedule calendar events.

While we engineer our models and validation rules to adhere rigorously to your instructions, calendar constraints, and preferences:

• Automated models may occasionally misinterpret nuance, conflicting requests, or ambiguous external replies.
• You maintain ultimate oversight of your calendar commitments and can review, edit, cancel, or override any event or hold placed by the assistant.
• Envoa is not liable for missed meetings, scheduling conflicts with third parties, or miscommunications arising from ambiguous participant responses.

Our Technology: All software, algorithms, user interfaces, designs, logos, and trademarks associated with Envoa are the exclusive property of Carneiro Ventures UG and its licensors.

Your Content: You retain all ownership rights to your emails, calendar entries, notes, and personal data. By connecting your services, you grant us a limited license to process and transmit this content solely as necessary to operate the assistant on your behalf in accordance with our Privacy Policy.

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, Carneiro Ventures UG disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Carneiro Ventures UG, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or business opportunities) arising from or relating to your use of or inability to use Envoa.

Nothing in these Terms limits or excludes liability for intent (Vorsatz), gross negligence (grobe Fahrlässigkeit), or personal injury where limitation is prohibited under German law.

You may terminate your account and stop using Envoa at any time. You can disconnect your calendar providers or request complete account deletion by contacting hello@envoa.app.

We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, engage in fraudulent or abusive activities, or if required by law.

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

To the extent permitted by law, the place of jurisdiction for all disputes arising from or in connection with these Terms is Berlin, Germany.

If you have questions about these Terms of Service or need to serve legal notice, please contact us at: